Formation

UAM - Universidade Anhembi Morumbi
São Paulo, Brasil | 2014 - 2017
Graphic Design with emphasys
in Tipography

Coderhouse
UX/UI | April - July 2022
Degree in UX/UI.
Featured among the top 10 students
in the class, ranking third.

TheStarter
Human Insights for Design Decisions | November 2025
Certification of Conclusion

2023 - 2025 | TDCX | Barcelona
Learning Experience Designer - LinkedIn Talent Solutions (Jun.2025 - Present)

Delivered tailored sales training for new and tenured agents, improving sales performance and communication skills. Designed learning materials and led coaching sessions aligned with business goals, achieving a 7% improvement in BANT Notes during the first onboarding program. Used data to create training reports and continuously monitor performance, collaborating with cross-functional teams to ensure quality and consistency. Top Performer recognized Globally per L&D Global Department in Q3.

Technical Support Specialist - TikTok for Business (Apr. 2024 - Jun. 2025)

Provide ongoing support for billing, payment, and 
account-related inquiries for TikTok for Business clients. Collaborate with cross-functional teams to resolve technical issues and improve client experience. Develop and deliver training to enhance team skills and performance. Reduced ticket Backlog in 43% within 2 weeks, enhancing team’s performance. 3 times Top Performer for Quality and Performance. (2024 - Q3, 2024 -Q4, 2025 - Q1)

Operation Support Specialist - TikTok For Business (Nov. 2023 - Apr. 2024)

Managed real-time live chat support for TikTok for Business clients, resolving billing and account issues. Worked on process improvements, reducing response times and enhancing customer satisfaction. Assisted in onboarding new agents, improving training materials and team efficiency.

2022 - 2023 | Blanko | São Paulo

Branding & Art Direction

Led branding initiatives and visual identity design 
for various clients. Collaborated with design and tech teams to ensure brand consistency across digital platforms. Developed brand books, style guides and marketing 
materials to support brand strategies.

2019 - 2022 | Colletivo Design | São Paulo

Art Director

Directed digital campaigns, social media content, and visual assets for marketing initiatives. Led photo/video shoots and designed key visuals that aligned with brand messaging and campaign goals. Worked closely with clients to develop creative strategies and deliver cohesive designs.

2017 - 2019 | Estúdio Kola | São Paulo

Product Designer

Crafted illustration and original sticker products for wall decoration. Developed visual systems for Environmental Graphics in different Enterprises’ Projects. Supported e-commerce administration, wrote cases for Estúdio Kola’s Blog, conducted meetings with stakeholders, UX Research with users, assisted to develop new Estúdio Kola’s Brand in 2018.