Formation
UAM - Universidade Anhembi Morumbi
São Paulo, Brasil | 2014 - 2017
Graphic Design with emphasys
in Tipography
Coderhouse
UX/UI | April - July 2022
Degree in UX/UI.
Featured among the top 10 students
in the class, ranking third.
Languages
Portuguese: Spoken and Written (Native)
English: Spoken and Written
(Advanced)
Spanish: Spoken and Written
(Advanced)
Experience
2023 - 2025 | TDCX | Barcelona
Operation Support Specialist - TikTok For Business (Nov. 2023 - Apr. 2024)
Managed real-time live chat support for TikTok for Business clients, resolving billing
and account issues. Worked on process improvements, reducing response times and enhancing customer satisfaction. Assisted in onboarding new agents, improving training materials and team efficiency.
Technical Support Specialist - TikTok for Business (Apr. 2024 - Jun. 2025)
Provide ongoing support for billing, payment, and
account-related inquiries for TikTok for Business clients. Collaborate with cross-functional teams to resolve technical issues and improve client experience. Develop and deliver training to enhance team skills
and performance.
Assistant Sales Learning and Development - LinkedIn(Jun.2025 - Present)
Delivered tailored sales training for new and tenured agents, improving sales performance and communication skills. Designed learning materials and led coaching sessions aligned with business goals, achieving a 7% improvement in BANT Notes during the first onboarding program. Used data to create training reports and continuously monitor performance, collaborating with cross-functional teams to ensure quality and consistency.
2022 - 2023 | Blanko | São Paulo
Branding & Art Direction
Led branding initiatives and visual identity design
for various clients. Collaborated with design and tech teams to ensure brand consistency across digital platforms. Developed brand books, style guides and marketing
materials to support brand strategies.
2019 - 2022 | Moonstro | Colletivo Design | São Paulo
Art Director
Directed digital campaigns, social media content, and visual assets for marketing initiatives. Led photo/video shoots and designed key visuals that aligned with brand messaging and campaign goals. Worked closely with clients to develop creative strategies and deliver cohesive designs.
Soft Skills:
Strong communication, fast learner,
detail-oriented, problem-solving, teamwork, process-driven, hands-on, storytelling.
Hard Skills:
UX/UI Design, Wireframing, Prototyping, User Research, Interaction Design, Accessibility (WCAG), Design Systems, Responsive Design, Product Strategy, Visual Design, Cross-functional Collaboration, Troubleshooting.
Tools:
Figma, Adobe Creative Suite, Google Suite, Microsoft Suite, Canva, Asana, Jira, Miro.